AECOM

Intelligent Resource Management

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment. 189 place in Global Fortune 500

Custom Development
Resource Management
ERP integration
Single source of truth
BID model & management
Industry
AEC
Company size
Enterprise (86,000+ Emp.)
Location
United States
Use Case
Resource Planning & Management
Amidst rapid expansion, AECOM grappled with resource management inefficiencies, stemming from manual processes and a multitude of disconnected systems. These challenges led to staffing imbalances and inaccuracies, triggering cost overruns and diminishing profit margins during the critical bidding to delivery stages of multi-million-dollar projects.
6%
improved resource utilization
75%
reduction of manual effort
32%
increase in customer satisfaction due to better staffing
Challenges
Obscurity of resource allocation from bidding stage to project delivery
Monthly reporting consuming over 2 weeks of manual effort
Inaccurate forecasting for current, pipeline, awarded projects.
Inability to adjust project dates with linked resources.
New work priced on 'likely' needs and generic skillset costs.
Hong Kong West Kowloon Station by AECOM.
Solution

Keross transformed AECOM's resource management by integrating 27 diverse systems into the Ikon platform, crafting a cohesive, real-time view of global staffing.

This shift enabled dynamic project resourcing and cost modeling, vital for the company's expansive operations.

Keross's solution elevated AECOM's agility, allowing precise adjustments to project timelines and resource allocation, thereby enhancing operational efficiency and customer satisfaction. The Ikon platform's predictive analytics further refined future bid impacts, ensuring a proactive approach to project planning and staffing.

Centralized real-time info from Finance, Governance, HR, CRM.
Predictive resource utilization based on projects, bids, sales.
Staff selection by skillset, experience, grade, cost, location, name.
Real-time staff productivity via dashboards for global management.
Amer Mneimneh
Vice President Middle East and Africa, AECOM
The complete and very granular Resource Management tool was implemented using Ikon in less than 2 months. The industry was not able to achieve the development of such a solution using a variety of different vendors.

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