Amadeus is one of the top travel technology companies in the world helping travel companies connect to the travel ecosystem. Amadeus builds critical solutions that help airlines and airports, hotels and railways, search engines, travel agencies, tour operators and other travel players to run their operations and improve the travel experience.
One of Amadeus’ core offerings is its travel agent platform, which enables more than 1500 travel agents to search and book any type of travel content anywhere in the world.
The travel agent platform heavily depends on the right quality data, for which it uses sources like bookings.com, expedia, trivago and ctrip. There was not only a huge dependency on these sources but the data provided was quite limited, inaccurate and inconsistent. This impacted the service Amadeus delivered through the platform to its customers.
Amadeus needed a flexible solution to collect the required data that would go outside the available API’s. The solution needed to be able to process half a billion transactions per month while meeting the latency, accuracy and scalability requirements. The Ikon platform was able was able to meet these requirements through its data collection/scraping, data consolidation and data visualization capabilities.
Additionally, Amadeus is using the high quality data in combination with their analytics to provide new business insights for the travel agencies such as trending and benchmarking insights based on statistical and behavioural analytics
As a result, Amadeus is now able to work with accurate and consistent data which allows them to meet their service levels and secure the continuity of the business.
agents to search
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