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| Voice Systems Management |
KEY BENEFITS
- Improved IT focus and productivity: Offload routine, manual, and distracting messaging system administration tasks to Keross expert support personnel.
- Increased VOIP reliability: Enable faster response to performance degradation; predict and prevent VOIP system failures before they impede business processes.
- Measurable savings: Reduce time and staff burden of VOIP system installations and maintenance, helpdesk support, and email backups. Support more effective procurement with performance modeling and capacity planning.
IMPROVE CONTINUITY AND CLARITY IN VOIP COMMUNICATIONS
Voice Over IP (VOIP) solutions are increasingly being adopted to unify phone, fax, and video communications on one technology platform. While the convergence of voice and data on a single network can benefit both your operations and your budget, it also increases operational overhead, in terms of system stress and maintenance.
Factors such as network availability, quality of service (QoS), and saturation all impact voice and video quality. IT personnel need additional visibility into network systems in order to troubleshoot VOIP performance issues and prevent downtime from damaging a company's performance and brand reputation.
Komms Voice Systems Performance Management combines industry-standard VOIP technology with cost-effective service provisioning to help companies ensure quality and reliability in their VOIP infrastructures. The Komms solution for VOIP:
- Covers all tiers of the VOIP infrastructure, from the core backbone to networks and links, the OS layer, and VOIP applications
- Enhances in-depth QoS and availability monitoring, analysis, and diagnostics for Cisco Call Manager, Asterisk, Cisco TelePresence, and other major VOIP systems
- Reduces the cost and distraction of routine maintenance tasks, including VOIP system updates, patches, and system administration
As a core component of Komms Voice Systems Performance Management, Keross Expert Professional Support Personnel are available to support your VOIP deployments with cost-effective VOIP management, technical support, and capacity planning.
KEY FEATURES
VOIP Asset Management
- VOIP Asset Discovery - Improve scoping and support of VOIP-system management with automatic discovery of VOIP devices, software, and other system components.
- VOIP Asset Catalog - Maintain a current inventory of active VOIP software and system components, including identity, type, geographic and network locations, budget assignment, dependencies, and other attributes.
- VOIP Asset Classification and Prioritization - Allocate your IT resources more efficiently by identifying and prioritizing VOIP assets.
- VOIP License Management - Stay on top of licensing compliance with centralized records, reporting, and notifications on the licensed state of VOIP assets.
Voice Systems Configuration Management - Establish VOIP software and device configuration baselines, document configuration variables and changes, and ensure that security and performance configurations are correct and consistent with internal standards.
VOIP KPI & SLA Definition - Focus of VOIP systems management and support with concrete performance metrics and objectives. Keross Professional Support personnel will work with your internal managers to define effective service-level goals and performance indicators specifically for VOIP systems.
Continuous Automated Performance Monitoring - Gain ongoing, real-time insight into performance factors that can impact telephony quality and continuity, such as VOIP application uptime, active calls, link saturation, link availability, and more.
Real-Time Performance Alerts and Notifications - Receive immediate notification when link saturation, network service outages, or system component failures threaten VOIP availability and stability.
Service Ticket Management - Stay on top of problem responses, maintenance tasks, and system project activities with Komms' online service ticket management. Komms management dashboards provide ongoing, accurate tracking of ticket status and response metrics.
- Automated Service-Ticket Initiation - Improve service and support response times with automatic instantiation of service tickets as network outages, saturation, and other performance risks are recognized.
Remote VOIP Systems Administration
Protect your staff's availability and focus by offloading routine and time-consuming system administration tasks to Keross professional support personnel. Remote VOIP Systems Administration lets your staff focus on core business processes and innovation, not recurring distractions.
- Remote VOIP Patch Management - Reduce the burden of updating your messaging systems with the latest performance and security patches. As a core service of Komms, Keross Professional Service personnel will remotely apply and administer messaging systems patches - on a regular schedule and/or as needed for critical patches.
- Remote VOIP Updates and Maintenance - Reduce the disruption and distraction of periodic software updates and maintenance tasks for VOIP system components. Keross Professional Service personnel can unobtrusively deploy new software versions and updates, ensuring that configuration and interaction variables are consistent with internal standards.
- VOIP Troubleshooting & Incident Management - Diagnose and respond to VOIP system and network performance issues with 24/7 diagnostic testing and live real-time technical support from Keross Professional Support Staff.
- Level I, II Helpdesk Support - Reduce the workload on internal IT teams, support end-users with our 24/7 helpline for service outages, spot problem trends, and rapidly resolve usage and performance problems related to VOIP component configurations.
- Incident-Response Proxy Services: When you're on the road or on vacation, Keross Professional Support Staff can act as your 24/7 proxy for responding to messaging-system availability and security alerts and events. We'll act upon your predefined procedures and protocols to keep your messaging systems online, even when your staff is offline.
VOIP Procurement Support - Plan and implement cost-effective VOIP system expansions and procurement projects with historical performance analysis and capacity planning. As a service of Komms, Keross staff will put their extensive experience in VOIP software and management best practices behind your procurement initiatives.
iKon Platform Features
- End-to-End Coverage
- Robust Identity and Access Management
- Configurable Alerting
- Access-Anywhere Management Dashboards
- In-Depth Performance Analysis and Reporting
- Documentation Repository
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