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| Systems Insight & Management |
KEY BENEFITS
- Gain control of your technology portfolio: Increase managerial oversight, performance levels, decision effectiveness, and financial efficiency.
- Reduce risk associated with unwanted, unused, redundant, and unauthorized IT assets, expired software licenses, software piracy litigation.
- Lower total cost of ownership: Streamline operations and reduce expensive manual software administration costs. Reduce time and staff costs for server maintenance, software installations and conflict resolution, IT support, deployment hiccups, and data backups.
- Increase end-user satisfaction with IT service delivery and accelerate end-user adoption of new functional capabilities.
IMPROVE INSIGHT INTO YOUR IT PORTFOLIO.
Enterprise IT infrastructures are complex and dynamic. Staying on top of software assets, licensing, configuration, performance, and security requires a great deal of your IT staff’s time and energy - effort that contributes only indirectly to your company's competitive advantage.
Kore reduces the time and costs needed to manage your enterprise software portfolio by:
- Automating time-intensive asset tracking requirements
- Placing key technology, service, and IT asset-management functions at managers' fingertips
- Providing real-time performance insight on which managers can act to ensure that operations run optimally
Problems with IT software assets arise from time to time. When they do, Kore Insight & Management provides IT with:
- Key intelligence through advanced, at-a-glance dashboarding to help IT staff respond quickly and appropriately
- Ongoing reporting to reveal the performance impact of your operational responses
- Professional support for problem remediation and help-desk activities
KEY FEATURES
IT Asset & Vendor Management
Achieve unprecedented insight into the current state of your IT assets and the vendors who supply them. IT Asset & Vendor Management enhances your ability to prioritize and efficiently utilize technology assets, while maintaining licensing compliance across all systems.
- IT Asset Catalog - Maintain a current inventory of all network and other known devices, including dependencies and functions. The IT Asset Catalog is available to IT staff from anywhere, at any time.
- IT Asset Discovery - Build your asset catalog, find unknown devices, and pinpoint unused and redundant devices with automated scanning and discovery of networked assets.
- IT Asset Classification and Prioritization - Facilitate IT risk management, help-desk response, incident management, and budgeting by categorizing and associating priorities with IT assets.
- IT Asset Lifecycle Management - Know at a glance whether your IT assets are live, working, and legally licensed with automatic status tracking, from asset acquisition through activation, service profile, and deactivation.
- IT Asset License Management - Stay on top of licensing compliance with centralized records, reporting, and notifications on the licensed state of IT assets. Stay on top of license renewals with scheduled reporting and automated expiration alerts.
- Vendor Tracking - Gain a better understanding of total assets by vendor, supporting faster service intervals if a device needs repair or replacement.
- Vendor Management - Build a global view of your supplier relationships by tracking the vendors of your IT assets and licenses. Rapid identification of asset vendors supports more efficient maintenance, service, and sales contacts.
IT Investment Management - Track the financial woth of your IT assets, including purchase price and depreciation schedules, by asset, asset type, budget assignment, vendor, and other attributes you define.
System Administration
Offload routine and time-consuming system administration tasks to expert Keross Network Operations Center (KNOC) personnel, allowing your staff to save time and focus on core business processes and innovation, not routine distractions.
- Recurrent & Routine Tasks - Reduce the cost and labor overhead of maintenance and management tasks. Keross professional support personnel can take care of software patch management, network administration, scheduled and emergency updates, and access and account management, and other common requirements.
- Software Deployment & Integration - Reduce the time and resource costs of conventional deployment efforts through remote software installation and configuration performed by Keross professional support personnel.
- Capacity Testing (load and stress) - Anticipate network overloads and quantify the impact of network stresses on transaction completion times, page load times, and other endpoint performance variables.
- Troubleshooting & Incident Management - Diagnose and respond to system issues by supplementing automated monitoring services with 24/7 diagnostic testing and live, expert technical support.
- Service Ticket Management - Automate your help-desk efforts by tracking support and service tickets that are either generated automatically based on alerts, or manually generated and tracked by the Keross KNOC or the customer's internal IT staff.
- Administrative Proxy Services: Gain peace of mind with Keross' fast, cost-effective incident response for service outages and other performance issues. Keross can serve as your 24/7 proxy for responding to system alerts and issues, acting upon predefined procedures and protocols to keep your eBusiness systems online, even when your staff is offline.
- Level I, II Helpdesk Support - Reduce the stress on your internal IT team and ensure constant, effective support for service outages, problem reports, and performance issues with Keross's 24/7 helpdesk for.
Performance Management: Set, measure and reach system and service-delivery performance targets with real-time insights on a wide range of performance indicators across enterprise systems.
- SLA Definition & Optimization - Focus IT priorities and customer expectations with clearly-defined and professionally-drafted service level agreements covering systems and process performance and availability requirements.
- KPI Definition & Optimization - Gain real-time and historical insight into system performance with at-a-glance views of Key Performance Indicators. Defined with the assistance of Keross professional support staff.
iKon Platform Features
- Configurable Alerting
- Access-Anywhere Management Dashboards
- In-Depth Reporting
- Documentation Repository
- End-to-End Coverage
- Secure, Persistent Functionality
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