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| SLA Compliance Assurance |
KEY BENEFITS
- Increased customer and end-user confidence in service delivery and service-supplier value.
- More effective IT resource allocation, based on accurate performance data and service insight.
- Reduced risk of legal penalties and business loss due to slow or failed service delivery.
PROVE THE PERFORMANCE OF YOUR IT SERVICES
Service Level Agreements (SLAs) are guarantees that IT services will meet set criteria for availability and responsiveness. For SLAs to be effective, service suppliers - including internal IT departments, outsourcing firms, and cloud-service vendors - must have confidence in system and network performance. The alternative is exposure to legal penalties; loss of end-user confidence; and, in some cases, loss of business.
Komply SLA Compliance Assurance supports confident SLA compliance with SLA definition services, real-time monitoring, continual performance analysis, and always-accessible real-time insight into service delivery.
Komply SLA Compliance Assurance boosts service delivery by:
- Discovering and cataloging IT assets.
- Associating assets with contracts, licenses, and vendors.
- Documenting performance-dependent variables, such as configuration settings and service baselines.
- Measuring, analyzing and reporting asset performance in relation to service-level requirements.
If a problem does occur, Komply supports fast resolution with remote problem diagnostics and automated service ticket management.
KEY FEATURES
SLA Definition & Customization - Meet or exceed end-user and customer expectations through clearly-defined and professionally drafted service level agreements covering systems and process-performance requirements.
IT Asset & Vendor Management - Streamline management of your service scope, priorities, and performance with a unified view of identity, licensing status, criticality, and accountability factors for IT assets.
- IT Asset Catalog - Maintain a current inventory of all network and other known devices, available at-a-glance to IT staff from anywhere, at any time.
- IT Asset Discovery - Build your asset catalog, find unknown devices, and pinpoint unused and redundant devices with automated scanning and discovery of networked assets. IT Asset Classification and Prioritization - Facilitate IT risk management, help-desk response, incident management, and budgeting by categorizing and associating priorities with IT assets.
- IT Asset-Vendor Tracking - Gain a better understanding of total assets by vendor, supporting faster service intervals if a device needs repair or replacement.
- IT Asset Lifecycle Management - Know at a glance whether your IT assets are live, working, and legally licensed with automatic status tracking, from asset acquisition through activation, service profile, and deactivation.
- IT Asset License Management - Stay on top of licensing compliance with centralized records, reporting, and notifications on the licensed state of IT assets. Stay on top of license renewals with scheduled reporting and automated expiration alerts.
- Vendor Management - Build a global view of your supplier relationships by tracking the vendors of your IT assets and licenses. Rapid identification of asset vendors supports more efficient maintenance, service, and sales contacts.
IT Investment Management - Inform service-support responses and priorities with real-time insight into the financial value of IT assets, including purchase price and depreciation schedules, by asset, asset type, budget assignment, vendor, and other attributes you define.
Service-Level Baselines: Reduce risks related to SLA noncompliance by documenting transaction, page-load, and other service performance baselines. Measure ongoing performance against baselines or other defined criteria.
Configuration Baselines: Establish device and software configuration variables that impact service performance. Ensure that configuration variables are correct and consistent with internal standards.
Automated Service Level Monitoring: Gain real-time insight into device, application, and service performance with continual multipoint monitoring of key online services. Monitor actual service delivery in relation to performance guarantees.
Access-Anywhere Service Level Reporting: Track network uptime, system availability, service response times, and transaction completion rates for key geographic markets and customer segments, all from one central, Web-based console for concentrated insight into service availability and responsiveness.
Service Alerts & Notifications: Gain immediate awareness of when service performance dips below guaranteed levels. Customize alert channels and criteria to ensure that IT support resources get the information they need, when and where they need it, to quickly respond to performance and availability issues.
Automated Service-Ticket Initiation: Improve service-support response times with automatic initiation of service tickets. Track system continuity efforts and overall performance of service responses.
Service Ticket Management: Stay on top of reported problems, project tasks, and preventative maintenance efforts related to service levels through online service ticket management.
Troubleshooting and Incident Response: Diagnose and respond to service delivery issues through 24/7 diagnostic testing and live real-time technical support from Keross Professional Support Staff.
- Incident-Response Proxy Services: When you're on the road or on vacation, Keross Professional Support Staff can act as your 24/7 proxy for responding to time-sensitive availability and security alerts and events. We'll act upon your predefined procedures and protocols to keep your messaging systems online, even when your staff is offline.
iKon Platform Features
- End-to-End Coverage
- Robust Identity and Access Management
- Configurable Alerting
- Access-Anywhere Management Dashboards
- In-Depth Performance Analysis and Reporting
- Documentation Repository
- Secure, Persistent Functionality
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