"Our clients know we have the experience to help - once they work with us they nearly always ask to work with them again. We bring a flexible approach to system solutions for business problems ...."
Farouk Said
Managing Partner
Keross
Vision 24/7
Vision 24/7 is a suite of services providing you with real-time visibility and control 24 hours a day, 7 days a week. Vision 24/7 monitors, notifies, and actively resolves routine issues that keep you distracted, empowering you to focus on strategic initiatives, and not on the day-to-day tasks of managing an IT infrastructure.
"We are currently being served 24 hours a day, 7 days a week, in real time by a team of 4 engineers -- all for the cost equivalent of just one additional full-time resource. Keross made this possible with Vision 24/7 Citadel -- truly an impressive offering that I have yet to see offered in the region at such a level of quality and value-for-money."
Adel Trabelsi, General Manager, Wafa Financial Services
Vision 24/7 runs round-the-clock by a team of experienced engineers and technicians offering you optimal service at a fraction of the cost. Vision 24/7 is founded on ITSM best practices, covering change, configuration, problem, and service-level management. By using ITSM, Vision 24/7 consistently delivers the fastest administration and problem resolution available in the most secure manner.
Vision 24/7 is available in two variants:
How We Do It
At the heart of Vision 24/7 is a real-time, secure, and continuous data collection process of the customer’s networks and secure transmission of this information back to Keross servers. Our data collection system works in heterogeneous environments, including network, telecom and operating system (Windows, Macintosh, Novell, RedHat Linux and Solaris), applications (ERP, asset management, core banking), and databases (SQL and Oracle).
With in-house teams of experts in applications, networks, databases, and operating systems, Vision 24/7 allows complete monitoring and management of the customer infrastructure, including mobile devices like laptops.
Online Chat Support
Keross recently launched an online portal for real-time chat support, offering our clients immediate and easy access to multi-disciplinary engineers who can resolve issues remotely.
Contact us today to discuss your requirements!
Randy Buse, Sales Manager
randy.buse@keross.com
M +971 50 6589510