Citadel is a proactive remote management service that extends Sentinel’s capabilities by providing real-time management and problem resolution 24 hours a day, 7 days a week. Citadel finds and fixes critical application and infrastructure management problems before they cause downtime. Citadel provides problem identification, diagnostics, reporting, and resolution in the application, database, network, and systems infrastructure.

Contact us today to discuss your requirements!

Randy Buse, Sales Manager
randy.buse@keross.com
M +971 50 6589510

Citadel covers the application layer (such as SAP, Oracle Financials, and Microsoft Exchange) and the supporting IT infrastructure. Citadel monitors and manages over 60 important network metrics like Exchange server, traffic utilization, Ethernet errors, router, firewall, CPU and memory utilizations to minimize network downtime and increase service levels by responding and resolving issues before they affect your availability and data.

• Asset management Tracks and manages your servers to ensure adherence to software licensing and IT governance.
• Data storage and back-up management Monitors and manages the back-up of your mission critical network information whether the data is on laptops, desktops or servers.
• Automated Corrective Actions Automatically resolves events before they turn into problems: restart services, schedule/run scripts, shutdown systems, schedule/run programs, clean up file systems
• Proactive security monitoring and management Proactively monitors and manages multiple security appliances and applications. Tracks security performance over time to provide valuable reporting and insight for growth planning and budgeting.
• Application compliance service Automatically detects non-approved applications to reduce your risk.
• Patch management Automatically installs server patches overnight or on pre-determined schedules.