KEY BENEFITS
- Streamlined IT operations: Offload routine, manual, and distracting messaging system administration tasks to Keross' cost-effective support personnel.
- Decreased operational risk: Enable faster response to performance degradation; predict and prevent messaging system failures before they impede business processes.
- Reduced overhead: Reduce time and staff burden of messaging system installations and maintenance, helpdesk support, and email backups.
KEEP YOUR BUSINESS COMMUNICATIONS FLOWING
Email, chat, and text applications are the lifelines of business. From customers to suppliers, and everyone in between, companies rely on messaging systems for the development, transfer, and storage of vital knowledge. Reliability is critical: dropped and delayed communications can have serious bottom-line consequences.
Komms Messaging & Email Performance Management provides the automated monitoring, performance insight, and cost-effective professional support needed to ensure that messaging systems continually support your business goals. Specially geared for email, chat, and text technologies, Komms reduces the burden of messaging-system monitoring and maintenance, and helps ensure that your electronic interactions keep business moving forward with:
- Rapid recognition and response to performance degradation and failures
- Predictive analytics for the prevention of messaging system failures before they impede business processes
- Cost-effective professional resources for messaging-system administration, installation, maintenance, and repair
- 24/7 helpdesk support and automated service-ticket management
KEY FEATURES
Messaging Asset Management - Maintain an up-to-date inventory of email and messaging software, routers, appliances, and other communications-system components - available at-a-glance to IT staff from anywhere, at any time.
- Messaging Asset Discovery - Automatically discover, identify, and map email and instant-messaging devices, software, and other system components through ongoing passive scans of network traffic.
- Messaging Asset Catalog - Maintain a current inventory of active communications software and system components, including attributes, staff accountability, and dependencies - mapped to both network and geographical locations.
- Messaging Asset Classification and Prioritization - Allocate IT resources more efficiently by identifying and prioritizing communications assets.
- Messaging Asset License Management - Prevent messaging disruptions and preserve vendor relationships with a centralized contract repository, license-status reporting, and impending-expiration alerts.
Messaging Systems Configuration Management - Establish communications-software and device configuration baselines, document configuration variables and changes, and ensure that security and performance configurations are correct and consistent with internal standards.
Remote Email Backup & Archiving - Ensure the ongoing accessibility of critical communications, even if internal messaging systems fail.
Remote Email Account Administration - Offload the tedious task of keeping email accounts and permissions up-to-date as employees join, leave, and change roles within the enterprise.
KPI and SLA Definition - Focus messaging-systems management and support with concrete performance metrics and objectives. Keross Professional Support personnel will work with your internal managers to define effective service-level goals and performance indicators specifically for messaging systems.
Continuous Automated Performance Monitoring - Maintain ongoing monitoring of communications software and device performance, including availability, channel health, and transmission rates.
Real-Time Performance Alerts and Notifications - Receive immediate notification when messaging services approach critical saturation, degrade below acceptable levels, or go offline.
Service Ticket Management - Stay on top of reported problems, project tasks, and preventative maintenance efforts related to service levels with Komms's online service ticket management. Komms management dashboards provide ongoing, accurate tracking of ticket status and response metrics.
- Automated Service-Ticket Initiation - Improve service and support response times with automatic instantiation of service tickets upon detection of messaging-service anomalies.
Remote Messaging-Systems Administration
Protect your staff's availability and focus by offloading routine and time-consuming messaging-system administration tasks to Keross Professional Service Personnel. Remote Systems Administration lets your staff focus on core business processes and innovation, not recurring distractions.
- Remote Patch Management - Reduce the burden of updating messaging software and network components with the latest performance and security patches. Keross Professional Service Personnel will remotely apply and administer messaging systems patches - on a regular schedule and/or as needed for critical patches.
- Remote Updates & Maintenance - Fortify system performance without disruption. Keross Professional Service personnel can unobtrusively perform new software udpates and maintenance for messaging systems, ensuring that configuration, security, and interaction variables are consistent with internal standards.
Troubleshooting & Incident Management - Diagnose and respond to service delivery issues through 24/7 diagnostic testing and live real-time technical support from Keross Professional Support Staff.
- Level I, II Helpdesk Support - Reduce the workload on internal IT teams, support internal customers with 24/7 helpline for service outages, spot problem trends, and rapidly resolve usage and performance problems related to component configurations.
- Incident-Response Proxy Services: When you're on the road or on vacation, Keross Professional Support Staff can act as your 24/7 proxy for responding to messaging-system availability and security alerts and events. We'll act upon your predefined procedures and protocols to keep your messaging systems online, even when your staff is offline.
iKon Platform Features
- End-to-End Coverage
- Robust Identity and Access Management
- Configurable Alerting
- Access-Anywhere Management Dashboards
- In-Depth Performance Analysis and Reporting
- Documentation Repository
- Secure, Persistent Functionality
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