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| Communication Systems Performance Management |
KEY BENEFITS
- Improved IT focus and productivity
- Reduced operational risk
- Measurable savings
KEEP VOICE, EMAIL, AND TEXT COMMUNICATIONS HUMMING
Companies rely on e-mail, text, phone, and fax systems to get business done. Managerial directives, customer interactions, policy updates, project communications, process documents, and more are distributed via messaging systems. Even brief disruptions to those systems can cripple workflows and damage customer relationships.
Keross Komms gives operational managers constant vigilance over voice and messaging systems. Proactive monitoring, failure diagnostics, real-time performance alerts, and quality analysis ensure that business communications are always available to support productivity and profitability.
As a SaaS service offering full enterprise system coverage, Komms reduces the cost and complexity of managing myriad distributed communication systems. Real-time insight and tools help companies prevent disruptions to email, messaging, and voice-systems before they occur, and resolve unanticipated disruptions more quickly and cost-effectively.
For more information on how Komms reduces the cost and complexity of comprehensive communications systems across diverse IT environments, read:
THE IKON DIFFERENCE
Komms is built on Keross's innovative iKon platform, an advanced SaaS architecture that puts remarkable speed and power behind business performance insight and management. Offering robust access management, intuitive dashboards, and sophisticated real-time monitoring, iKon empowers Komms management for any covered IT system or process and from any Internet-enabled location worldwide.
As the technology platform for Komms, iKon supports Communication Systems Performance Management with:
- End-to-end coverage of messaging system software, devices, and services, including Microsoft Exchange, Lotus Notes, email servers, routers, appliances and other messaging system components.
- Robust identity and access management for Komms cloud-based services, including secure authentication, role assignment, group assignment, and administrative permissions and provisioning.
- Automated availability monitoring of key communications systems and processes.
- Real-time dashboards and in-depth performance reporting on email, messaging, and VOIP availability, usage, saturation, and performance trending.
- Configurable real-time alerting on communication-system incidents and performance disruption.
- A sophisticated documentation repository, including document versioning and routing, for system manuals, communications plans, acceptable-use policies, and other key infrastructure-management resources.
- Secure, persistent functionality for the preservation of communications asset inventories, ongoing system performancedata, and other key information resources, even if your internal systems go down.
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