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| Continuity Planning & Assurance |
KEY BENEFITS
- Support continuous productivity: Define performance requirements and resolve failures before they disrupt business processes.
- Reduce process risks: Map and control your IT landscape, including likely continuity break points and failure-trending for websites and business-critical IT services.
- Reduce total cost of continuity management: Put cost-effective professional support services to work on troubleshooting, performance repair, and routine maintenance tasks.
FORTIFY YOUR BUSINESS CONTINUITY STRATEGY
Technology is tricky: every business system is a potential point of failure. Although continuous availability monitoring enables a rapid response to system outages, effective preparation can make the difference between chaos and control in a failure event.
Keross Kontinuity takes the stress out of continuity planning, providing detailed knowledge of IT assets, their dependencies, performance thresholds, and performance metrics to strengthen continuity plans and strategies. With better system insight and scoping, business continuity teams can better anticipate failure events, accurately allocate resources, and empower rapid restoration of business services to target levels.
As a component of a comprehensive continuity strategy, Kontinuity Planning & Assurance:
- Establishes the scope and performance baselines for ongoing continuity monitoring, cataloging system components, configurations, and performance parameters and requirements.
- Provides professional services to keep systems working smoothly and in compliance with service-level requirements, and to respond swiftly to restore data and full operational capabilities.
KEY FEATURES
- IT Asset Catalog - Maintain an up-to-date inventory of software, devices, and other system components - including attributes, staff accountability, and dependencies - available at-a-glance to IT staff from anywhere, at any time.
- Capacity Testing (load and stress) - Anticipate network overloads and other potential threats to continuity. Quantify the impact of network stresses on transaction completion times, page load times, and other endpoint performance factors.
- Performance Criteria Definition - With support from Keross expert support staff, define and refine Service Level Agreements (SLAs) to focus IT resources during critical continuity-response efforts. Identify KPIs for system, service, and process availability, establishing service-level baselines and metrics for ongoing continuity reporting.
- Automated Service-Ticket Management - Maintain end-to-end insight into continuity responses and support requests with automated service-ticket instantiation in the event of a system outage.
- Troubleshooting and incident response - Create a first line of defense for your business-systems with professional, cost-effective IT service and support offerings. Keross professional support staff will be on call 24/7 for expert system diagnostics, system administration, and live technical support.
- Email server backup, archiving, and maintenance - Ensure the persistence of critical communications in the event of service interruption with Kontinuity's email server maintenance, backup, and archiving services.
iKon Platform Features
- End-to-End Coverage
- Robust Identity and Access Management
- Configurable Alerting
- Access-Anywhere Management Dashboards
- In-Depth Performance Analysis and Reporting
- Documentation Repository
- Secure, Persistent Functionality
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