Gain control of your technology portfolio: Know your technology portfolio, standardize system component configurations on secure baselines, and centralize oversight of known devices.
Reduce security and service-performance risks based on unknown device configurations and unauthorized changes on known devices.
Lower total cost of technology ownership by reducing the overhead of configuration management and audit.
SKEEP SOFTWARE CHANGES UNDER CONTROL
The configuration files that control how software and devices behave can change at any time, for many reasons, and without general approval or knowledge. Such unknown and unplanned changes can cause problems in both component-dependent and downstream processes.
Kore centralizes control over software configuration and change management, boosting the efficiency of IT staff in managing technological change and helping to ensure that well-configured components stay that way. Kore streamlines enterprise software configuration management by:
Automating the IT-asset discovery process and creating a master catalog of system components.
Centralizing and automating time-intensive configuration-tracking tasks on cataloged systems.
Helping managers to review component configurations independently and in relation to any established configuration baselines.
Providing real-time performance insight (dashboarding) and change alerts that managers can act on to ensure smooth and optimal IT operations.
If changes occur to configuration files, Kore Software Configuration & Change Management provides rapid intelligence on the details and impact of change actions. With Kore professional service staff on your team, you'll be able to:
Identify the impact of configuration changes and remediate unintended consequences.
Initiate and track service-desk tickets for configuration alignment.
Analyze before-and-after performance impacts of changes on operational system and any response efforts.
KEY FEATURES
IT Asset Catalog - Maintain a current inventory of all network and other known devices, available at-a-glance to IT staff from anywhere, at any time.
Configuration Compliance - Reduce the security and performance risks, manual overhead, and cost of configuration audits, while helping to ensure that component configurations support performance requirements.
Configuration Management - Save staff time by offloading routine and time-consuming configuration management tasks to expert KNOC personnel.
Service Ticket Management - Automate change-related helpdesk efforts by tracking support and service tickets. Tickets can be instantiated automatically, based on alerts, or manually initiated and tracked by the Keross Network Operations Center and/or your own IT support staff.
Level I, II Helpdesk Support - Reduce the stress on your internal IT team and ensure constant, effective support for service outages, incident and problem reports, and user performance issues with Keross's 24/7 helpdesk for.
